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Customer Support

Monday - Friday

9AM - 5PM

Find a Mechanic or Schedule Service with Velotooler

Mobile Services

Mobile Services

Velotooler connects you with an individual mechanic, a mobile mechanic, or a bike shop for a professional assembly of your new Fission eBike.

The build includes unpacking, assembly, adjustments, and a test ride. 

Expanding Network of Bike Mechanics

Velotooler connects you with qualified mechanics all across the United States. Every mechanic is vetted by Velotooler to ensure that you are getting the best local mechanics.

Velotooler has a network of over 170 service providers and adds two a week, on average. This network includes coverage in 32 states and allows Velotooler to serve 25% of all residential zip codes (over 8,000 zip codes)

Bike Tune Up

Tune-ups cover adjustments to the brakes, shifting, wheel truing, hub adjustments, headset adjustment, and cleaning to improve function and appearance.

This service is aimed at your safety and comfort. Velotooler professionals are experienced bike mechanics that can quickly and efficiently service your Fission bike.

Excellent Customer Service

Fission and Velotooler want our customers to be 100% satisfied. If there is a problem Velotooler will return and resolve the issue. Velotooler guaranteed their work and ask customers to rate their mechanics on five factors so they can continue to raise the bar on service.