Pre-orders (If an item is out of stock)
Pre-orders are charged in full at the time of ordering. The product will be listed “Out of Stock” with an estimated ship date.
The estimated shipping date may change based on the color or model you select. Shipping estimates may be changed and are not guaranteed.
You can contact us via email at any time before your order is shipped for a refund.
If an order is canceled during or after it is processed for shipment, or returned to sender, it will be subject to a $100 fee. Anytime a bike is returned without being opened, tested, or inspected it will be subject to a $100 restocking fee.
Bikes that have been opened and assembled before being returned will be subject to a $150 restocking fee.
VERIFY SHIPPING ADDRESS and delivery date. If the carrier cannot deliver the product to the address provided, you will be charged up to a $200 fee for the product to be resent or returned and restocked in our inventory. Fission Cycles will deduct the fee from any potential return.
Fission offers a 30-day return policy on our electric bikes. Within 30 days, if you are not satisfied with the bike for any reason, please contact, Fission Cycles to schedule a return. We will provide you with the correct address and other important information. When we receive the returned bike and complete an inspection, Fission Cycles will issue the customer a return. The bike must be returned in the same condition that it was delivered to receive a 100% refund. In the event that the bike needs repaired or cleaned, Fission will deduct these costs before issuing the refund. The buyer is responsible for the cost of return shipping. The buyer is also responsible for safely packaging and returning the bike to us. Failure to safely package the bike that results in damage will be deducted from the refund. We suggest keeping the original packing material and box until you are sure the bike is the right fit for you. This way you will be able to safely repackage and re-secure the bike for return shipping.
Returns are only available for customers ordering in the United States within the contiguous 48 states.
Returns are not available on batteries or accessories.